Information We Collect
When you call our phone line, our call tracking service records the call for quality and training purposes and to route calls to the correct dispatcher. When you visit this website, we may collect standard technical information such as your browser type, device type, and pages viewed, typically through analytics tools. When you email us or provide your information over the phone, we collect what you share, such as your name, address, and a description of the plumbing issue, to schedule and complete service.
How We Use Information
We use the information we collect to schedule and complete plumbing service, respond to inquiries, improve our website and phone service quality, and comply with legal obligations. Call recordings are used internally for quality assurance and training, not shared for marketing purposes unrelated to your service request.
Third-Party Services
We use third-party call tracking and analytics services to manage phone dispatch and understand website usage. These providers may collect technical information such as IP address and browsing behavior in accordance with their own privacy policies. We do not sell your personal information to third parties for their own marketing use.
Questions About This Policy?
Call or email, we're glad to help.
Cookies & Website Analytics
This website may use cookies or similar technologies to understand how visitors use the site and to improve the browsing experience. You can control cookie preferences through your browser settings, though disabling cookies may affect some website functionality.
Data Retention & Security
We retain customer information for as long as reasonably necessary to provide service, maintain business records, and comply with legal and tax obligations. We take reasonable technical and organizational measures to protect information from unauthorized access, though no method of transmission or storage is completely secure.
Your Choices
You can request information about what personal data we hold about you, ask us to correct inaccurate information, or request deletion of your information where legally permitted, by contacting us using the information below. We'll respond to reasonable requests within a reasonable timeframe.
Changes To This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The date at the top of this page reflects the most recent update.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, contact us at contact@apexplumberlittleton.com or call (303) 552-3896.